Fusioned guarantees Network and Power Infrastructure up-time to be 99.9% per month. This guarantee assures that all major routing devices within our network are reachable from the global Internet 99.9% of the time. Up-time is broken down into monthly increments. 99.9% up-time per month equates to up to 43 minutes of unplanned downtime per month. (http://en.wikipedia.org/wiki/Uptime). If in any given month we fail to meet this guarantee a Fusioned customer is eligible for a credit on their current hosting account.
You must meet the below requirements in order to be eligible for an SLA credit:
SLA Credit will be generated as follows based on your monthly renewal price:
|Uptime Guarantee||SLA Credit|
|Less than 99.0%||100%|
Many possible situations are completely beyond the control of Fusioned, and therefore are not in the scope of this SLA. These situations include:
Submit a support ticket from your client account at https://my.fusioned.net/submitticket.php